Support

Questions, subscriptions, and your data.

Getting help

Write to contact@blimae.com and we will answer.

If it is about your own data, send it from inside the app — Profile → Help & data → Contact support → Write to us. That fills in your anonymous device ID, your account ID if you are signed in, and your app version automatically, which is what lets us find your record. Without an account, Blimae stores no name, so without that ID there is nothing to look you up by. With an account, the account ID finds it even if you hid your email address with Apple; otherwise write from the email address it uses.

Managing your subscription

Blimae subscriptions are billed by Apple, so they are changed and cancelled through Apple rather than through us. On your iPhone: Settings → your name → Subscriptions. You can also tap Manage subscription in the app’s Profile tab, which takes you straight to Apple’s subscription list in the App Store.

Cancelling stops the next renewal: you keep Blimae Plus until the end of the week or year you already paid for. Refund requests also go through Apple, at reportaproblem.apple.com.

Restoring a purchase

Reinstalled the app, or moved to a new iPhone? Tap Restore Purchases on the subscription screen: it asks Apple what your Apple ID already owns, and your subscription comes back.

If you have a Blimae account (the versions of the app that have accounts ask you to create one after you subscribe), tap I already have an account on the first screen and sign in the same way as before: your answers, your scores and your plan come back. Your photos do not — see below — the app asks you again the few answers that never leave a phone, and you add again the products you marked as prescribed.

Keeping your photos

Your before/after photos live on this iPhone only — and without an account, so do your scans and scores. They follow you to a new iPhone if you restore it from an iCloud backup, and they survive iOS offloading Blimae to free up space.

Deleting the app erases them for good. Reinstalling brings your subscription back — Apple remembers what you bought — and signing in to your account brings back your answers, scores and plan, but never your photos. Before you delete Blimae, tap Profile → Help & data → Save my photos to Photos: it copies them into your own photo library, where nothing we do can reach them.

Deleting your data

• On your iPhone. Profile → Erase my data removes everything held on the device: your answers, routines, scans and photos. If you are signed in, it erases your account's backup too; the account itself stays.
• Your account. Profile → Account → Delete account, then confirm: your account and its backup are deleted from our servers. It does not cancel your subscription, which Apple bills until you cancel it as shown above.
• On our servers. Neither of the above touches the scan counts we hold. Profile → Help & data → Delete the data we hold writes to us with the ID we need to find them.

Your rights, and exactly what we hold, are set out in the Privacy Policy.

Something is wrong with a scan

Your full analysis is metered per device — and, when you are signed in, per account too, so a second iPhone on the same account shares its scans. Each device gets its full analysis, plus one spare attempt in case the first read fails, and then one re-scan a week. If a scan was counted but you never saw the report, write to us from inside the app and we will restore it.